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A view of a road and green farmland from above

frequently asked questions

At Lakewood, we believe your best days are still out in front of you. Whether you are joining us in person or online, we invite you to experience our services and be a part of the Lakewood family. The Bible says when you are planted in the house of the Lord, you will flourish. Get ready to step into a new level of your destiny.

KidsLIfe
Connect and Servce
Lakewood sanctuary during service


what we believe

Wherever you are in your faith journey, we're here to help.

Jesus is our Savior, our healer, and our friend. He was God's answer to humanity's desperate need for salvation. God, because of His great love for us, wrapped Himself in humanity and came to earth as a simple man—Jesus. John 3:16, one of the most famous scriptures, illustrates just this, “For God so loved the world, that He gave His one and only son. That whoever believes in Him, will not perish but have everlasting life.” Jesus became the bridge between mankind and God so that we can have a relationship with the Father.

Water Baptism occurs every Saturday night immediately after the main worship service in the Chapel (3rd floor). No need to pre-register or bring a change of clothes. Waterproof gown provided. 

Join us 30 minutes before each weekend service in the New Beginnings room (2nd floor), as we take the Holy Communion to celebrate what Jesus did for us on the cross.

Joel dedicates children in the Visitor's Reception after all weekend services when he speaks.  Registration is required.

Inside view of the Lakewood sanctuary at capacity


Plan your visit

Make the most of your visit!  See upcoming speakers, service times, bookstore hours, parking, and accessibility info.

Click here for our full list of service times and speaking schedule.

Yes, free childcare is provided during services through our KidsLife Ministry.

Each service is 90 minutes long. We recommend you arrive 30 minutes ahead of service time so that you are able to find convenient parking and seating. We encourage you to inform one of our greeters that you are visiting, so they can connect you with one of our hosts who can help you find seating.

Parking opens at 6:00pm Monday–Friday. In consideration of Greenway Plaza tenants, please do not arrive or form a line at parking lot gates prior to 6:00pm. Parking is available all day Saturday and Sunday.

Please email LakewoodTours@lakewood.cc.

Vehicles should not be left unattended for extended periods of time in the Greenway Plaza parking facilities. Vehicles left overnight may be subject to towing. Please inform a parking attendant or security officer if you have trouble with your vehicle.

And here are some additional parking tips:

  • Please be sure to follow all directions from the Greenway Plaza traffic officers in the street and the traffic attendants located in the parking garages. They are there to assist you in finding the best space in the most efficient time.
  • Please do not litter in the garages. Note the location of your vehicle when you park.
  • Please obey all "No Parking", "Truck Loading Only", and "No Church Parking" signage where posted. You are subject to towing if parked in these areas.

There is no fee or tickets required to attend our services and parking is free.

The Lakewood Bookstore is open the following hours: 
Tuesday 9:00am to 5:00pm 
Wednesday 9:00am to 7:30pm (& 30 minutes after service) 
Thursday 9:00am to 5:00pm; 6:00pm - 9:30pm 
Friday 9:00am to 5:00pm; 6:00pm - 9:30pm 
Saturday 5:00pm to 7:00pm* (& 45 minutes after service) 
Sunday 7:30am to 2:00pm** (& 45 minutes after service) 
*Closed for Service 
**Closed for Spanish Service 
Closed on Monday 
Convenient parking is available weekdays in the Circle Drive off Timmons.

Yes. All services feature live Spanish translation. Translation radios are checked out at the Distribution Center until the service starts; after the start of the service, radios can be checked out at Section 219. A current photo ID is required.

Yes. Those who are deaf and hard of hearing may sit in a reserved Signing Area in Section 109, located on the floor of the Sanctuary. Headphones will also be distributed in this area.[No text in field]

Please email LakewoodTours@lakewood.cc.

Yes. Weekday parking for the Bookstore is available on the West Circle Drive off of Timmons.
Joel Osteen meeting visitors


joel and victoria osteen

Joel has a reception line for meeting visitors after almost every service that he preaches in the lobby, in front of the escalators.

Lakewood has many events throughout the country each year. To find out if there’s one in your area, visit the Events page at JoelOsteen.com.

While Joel and Victoria Osteen are not available via phone or email, they do welcome letters directed to our office. They receive many letters every day, and while they cannot personally respond to each letter, we encourage you to send your thoughts.

Find out more about Joel, Victoria and all our pastors on the Lakewood Experience page.

A young boy playing in a classroom


kidslife

All you need to know about our fun services and activities for your children.

We invite all children Birth through 5th Grade to join us for KidsLife services.

There is no cost for your child to attend KidsLife. We invite all kids to come and experience the fun we have during one of our services.

Your child can attend KidsLife during any one of our main services throughout the week. These include: English & Spanish midweek and weekend services as well as the Sunday night Young Adult Service. For all other classes and events see the KidsLife Care calendar for details.

We can easily reach you through your cell phone. When your child is checked into the area, one of our registrants will collect the number from you.

Your child will have an amazing time as they experience a service designed just for them. It will include worship, fun and interactive Bible lessons, as they connect with new friends in life groups.

KidsLife uses a security check-in system in each area. Parents are issued a security token sticker and are required to return that token sticker when they pick up their child. In the nursery, each room is equipped with evacuation cribs in case an emergency ever arises. For urgent medical needs, a medical team is on call during church services.

The single most important procedure to minimize the spread of infection is frequent hand washing. Proper hand washing includes sanitizing hands before feeding times and before and after diaper changes in addition to any other time the staff member or volunteer deems appropriate. Fresh latex-free gloves are changed before each diaper change. Before a baby occupies a crib, the linens are changed and the bed surface is cleaned before another baby occupies that crib. All toys and surfaces are disinfected after each service with a nontoxic, germicidal spray.

Our amazing volunteers are caring, loving, nurturing folks who love serving with children. Each volunteer has been through a thorough screening process and specialized child protection training program before they are able to serve in KidsLife.

Children in our early childhood rooms receive a KidsLife provided snack during service. A list of snacks of KidsLife provided is displayed at each registration desk. Please note—no outside food is allowed in KidsLife. For all nursery age children, we are happy to prepare a bottle for your little one. Please feel free to give us preparation instructions when checking in your child. Please note—no outside baby snacks or baby food is allowed in to be served to your child by KidsLife volunteers.

Yes, our trained volunteers and Staff will help keep your child dry and happy. Please leave us two fresh diapers and a change of clothes. Fragrance-free, sensitive wipes are provided.

Our staff and volunteers are unable to apply any lotions, creams, ointments, or medications. A parent is welcome to come re-apply any lotions, creams, or medications as needed.

Not at all! You will be able to register your child when you arrive for service check-in. If this is your first time, we will be happy to walk you through the process it will only take a few minutes.

You can check-in your child at their age-appropriate area starting 45 minutes prior to beginning of every main service. We are always happy to register you child even after service has started provided there is available space.

Absolutely! We have lots of families who attend multiple services and classes. Please let the registrant know when you check in you child which services or classes you plan to attend that day.

We often offer childcare for your child while you attend class. Be sure to check the KidsLife Care calendar on the "What's Happening" tab above for a complete list of available times.

This is event-to-event specific. We invite you to refer to the event-in-question on the website for childcare information. If there is no information listed regarding your event, please contact the ministry hosting the specific event. Contact information should be listed on the website.

Yes we do! A nursing room is provided for breastfeeding infants where mom can comfortably watch the service. Please feel free to ask your registrant where the nursing room is located.

Because we want to insure a great experience for all of our Kids, we require that children are fever-free for at least 24 hours prior to attending KidsLife. Children with other contagious illnesses such as lice, pink eye, diarrhea, hand-foot-mouth disease, etc. are asked not to check in until they are symptom-free. We will ask you to make sure your child is free of any visible signs of illness before returning to KidsLife.

We ask that children not attend KidsLife if they have had vaccinations within the last 24 hours.

KidsLife uses a security check-in system in each area. Parents are issued a security token sticker and are required to return that token sticker when they pick up their child. In the nursery, each room is equipped with evacuation cribs in case an emergency ever arises. For urgent medical needs, a medical team is on call during church services.
A man reads his Bible


website support

Check out our live streaming, web, and app answers.

Yes you can view Lakewood services online on any of our channels and mobile apps

Once a service concludes, it typically will be posted the following day before noon. There are times when technical difficulties cause a delay, however we do our best to make sure the services are added to our Watch Online page within a reasonable period of time.

We recommend making sure your browser is up to date first. If your browser is up to date, you can try using another browser or our app to view our live streams.

We recommend making sure your browser is up to date first. If your browser is up to date, you can try using another browser or our app to view our live streams.

Click on forgot password and an email will be sent to you within 2-3 minutes. If you do not receive an email, contact customer service at 1-800-278-0520.

Sign into your Account, click on the Account link at the top of the page and open the Transaction History Section.

To change your mail settings log into your account, click on Account at the top of the page and open the Contact & Payment Info section.

Once a service concludes, it typically will be posted the following day before noon. There are times when technical difficulties cause a delay, however we do our best to make sure the services are added to our Watch Online page within a reasonable period of time.
Lakewood Spanish Worship team


Get Connected

Be a part of the Lakewood family! Learn more about volunteer, career, and internship opportunities.

There is no formal membership process, you come three times and we count you as a part of the Lakewood family. There is a reception in the New Beginnings room after each service where you can meet some of our staff members and connect.

You can apply for a job at Lakewood Church through our careers portal powered by ClearCompany. If you have any questions regarding careers at Lakewood, write us at careers@lakewoodchurch.com

You can find volunteer information and opportunities on our Get Involved page. There are many ways to shine your light through our Local and Global missions. There is also opportunity to volunteer directly at the church.

Our hands-on Internship program equips and empowers participants to succeed in their future of ministry. Participants will work in a team environment with successful church leadership staff. They will learn time management, acquire practical life development tools for personal planning, and receive intense training in spiritual leadership and logistical administration; all while developing life-long relationships and doing life-changing ministry.

The Internship program is a 10 month program that starts around early September. Every March, applications become available for that year's Internship program. You can pick up an application at any of our Lakewood Church Resource Centers when applications become available. For more information, or if you are interested in opening your home to house an intern, contact us at: 713-491-1277 or email us at internship@lakewood.cc